Raise a Concern

This page is for two different kinds of concern, and it’s worth being clear about which one applies before you write in — we can only actually act on the first.

A problem with something we published — a timing figure that’s wrong or stale, a broken link, a licensing detail that’s changed, something that reads as misleading. This is squarely our responsibility. Email [email protected] with the page and what looks wrong; we investigate and correct genuine errors, and note substantive corrections with a date per the Editorial Policy.

A dispute with a casino operator — a stuck withdrawal, a bonus dispute, an account issue, anything that happened on an operator’s platform rather than on this site. wwaly.earth is not a gambling operator and has no ability to intervene in an account dispute, issue a refund, or compel an operator to act. The correct path is: first, the operator’s own customer support and complaints process; second, if that doesn’t resolve it, the regulator that licenses the operator (British Columbia’s BCLC for PlayNow.com, or the relevant body — MGA, UKGC, or the Government of Curaçao — for operators licensed elsewhere, as explained on the Licensing page). Some regulators also work with independent alternative dispute resolution (ADR) services for exactly this situation.

If a dispute has left you feeling like gambling is no longer under your control, that’s worth treating separately from the dispute itself — the BC problem gambling help line (1-888-795-6111, 24/7) and GameSense (gamesense.ca) are there for that, regardless of how the dispute itself gets resolved.